By accessing or using MailViewr ("the Service") at mailviewr.com, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.
MailViewr is a platform for building, previewing, testing and exporting HTML email. It includes an email builder, previews of how an email renders across email clients, automated compatibility transformations, email readiness and quality reports, a template library, image and asset storage and editing, saved versions and shareable preview links, test sends to verified recipients, and export as HTML. It can also connect to third-party services you control, so that designs can be imported, templates pushed to an email service provider, or drafts saved to your own mailbox. Workspaces allow several people to collaborate on the same projects.
The Service is offered on a free plan and on paid plans.
You agree not to:
You are responsible for the content of emails you send or draft using the Service, and for having a lawful basis to contact the recipients you send them to.
MailViewr is offered on a free plan and on paid plans. The plans currently available, their prices, and what each one includes are set out at mailviewr.com/pricing.
Paid access may be bought either as a recurring subscription, billed monthly or annually, or as a one-time purchase that grants access for a fixed period and does not renew. Buying a further one-time purchase while one is still running extends your existing access rather than creating a second plan.
Prices are stated in US dollars and are exclusive of tax. Applicable tax is calculated and added at checkout.
Payments are processed by Dodo Payments, which acts as the merchant of record for your purchase. Dodo Payments is the seller of record for the transaction, appears as the merchant on your card statement, issues your invoice, and calculates and remits applicable taxes. Your purchase is also subject to Dodo Payments' own terms. MailViewr does not receive or store your full card details.
Promotional codes and complimentary access are non-transferable, have no cash value, may be single-use, and may expire or be withdrawn. They are subject to any terms stated when they are offered.
Recurring subscriptions renew automatically at the end of each billing period, at the price then in effect, until you cancel. One-time purchases do not renew.
You may cancel at any time from the Billing page in your account. Cancellation takes effect at the end of the period you have already paid for: you keep access until then, and the unused part of that period is not refunded. You may resume a cancelled subscription before it ends.
If you upgrade, the change applies once processed and you are charged a prorated amount for the remainder of your current billing period. If you downgrade, nothing is charged at the time of the request, you keep your current plan until the end of the period you have paid for, and you may reverse the change before it takes effect.
If a payment fails, we may retry it and will notify you by email or in the app. If it remains unpaid, we may suspend or downgrade paid access.
Payments are non-refundable except where these Terms say otherwise or applicable law requires it. Cancelling stops future charges; it does not refund the period you are currently in.
Statutory cancellation, withdrawal and refund rights apply where required by applicable law, and nothing in these Terms limits those rights.
Where a payment is refunded in full, or is reversed through a chargeback or dispute, the access it paid for may be withdrawn and the account returned to the free plan. A partial refund does not withdraw access. Refunds, where given, are made through Dodo Payments to the original payment method.
Each plan includes limits on how much of the Service you may use — for example the number of projects, stored assets, saved versions, shareable links, seats, exports and test sends. The limits that apply to each plan are set out at mailviewr.com/pricing.
We may enforce these limits at any time, and may introduce enforcement gradually. Some allowances are counted over a period and reset, while others are counted cumulatively — where an allowance is cumulative, deleting an item may not immediately restore it. Some allowances are shared between related features.
Shareable preview links expire after a set period. If your plan's allowance for active links decreases, links beyond that allowance may stop working, including links you have already shared.
Reducing or ending a plan does not remove content you have already created, except as set out in section 16.
You may not share or resell your account, or attempt to work around a limit.
We may change the limits included in a plan. Changes apply from the date they take effect and are not applied retrospectively.
While you have an account we send you service messages — payment confirmations, invoices and receipts, renewal and expiry notices, warnings about a failed payment, cancellation confirmations, and notices before content is deleted. These are part of the Service and cannot be switched off while your account is open. Marketing email is separate, and you can unsubscribe from it at any time.
Content you create, upload or submit through the Service — including HTML, images and email designs — remains yours. You grant us a limited licence to store, process and display it only so far as is needed to provide the Service to you.
The Service itself, including its software, trademarks, and the templates and design assets we provide, belongs to MailViewr or its licensors.
While your plan includes them, we grant you a worldwide, non-exclusive licence to use our templates and design assets to create emails — for yourself or for your clients — and to use, send and deliver those finished emails commercially, including handing one to a client to send as their own. Your licence to the emails you have created this way is permanent: it continues even if you change plan, cancel, or these Terms end.
What that licence does not allow is passing on the raw material. You may not redistribute, resell, sublicense or publish our templates or design assets themselves — on their own, as part of a template library, builder or similar product, or in any other form that lets someone else use them as a starting point for their own designs. Apart from the licence above, you may not copy, reproduce or distribute the Service or any part of it without our prior written permission.
The Service can connect to third-party accounts you control — for example a design tool, an email service provider, or your own mailbox — so that designs can be imported, templates pushed, or drafts saved. Connecting an account authorises us to act on it as needed for that feature. Your use of those services remains subject to their own terms, we are not responsible for them, and you may disconnect an account at any time from your settings.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, error-free, or that email preview results will be identical to how emails appear in every email client version.
To the maximum extent permitted by law, MailViewr shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service.
In no event shall MailViewr's total liability to you for all claims arising out of or relating to these Terms or the Service exceed the amount you paid us in the twelve months preceding the claim, or zero if the Service was provided to you free of charge.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.
You agree to indemnify, defend, and hold harmless MailViewr and its operators from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:
We reserve the right to suspend or terminate your account at our discretion if you violate these Terms or engage in conduct we deem harmful to the Service or other users. You may delete your account at any time by contacting us at [email protected].
We may also suspend or downgrade paid access if payment for it remains unpaid. If you close your account, or we close it because you have broken these Terms, fees you have already paid are not refunded, except as set out in section 7 or as applicable law requires. If we withdraw the Service altogether, we will give you reasonable notice and refund the unused part of any period you have already paid for.
When paid access ends and is not renewed, your account returns to the free plan. Your projects and templates are kept.
Stored images and other assets are treated differently, because the free plan includes little or no asset storage:
The same notice and at-least-30-day recovery period applies if an account on the free plan holds more stored assets than that plan allows.
Assets you delete yourself may be recoverable for a limited period, or deleted immediately, depending on your plan and the option you choose at the time.
We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision, and we will tell you by email or in the app if a change is material. Continued use of the Service after changes constitutes acceptance of the updated Terms.
We may also change our plans, prices, included features and limits for new purchases, and may add, change or withdraw parts of the Service. A price change never applies to a subscription you already hold unless you choose to change plans yourself — your subscription keeps renewing at its existing price. If we ever ask an existing subscriber to move to a new price, we will tell you in advance and give you the chance to cancel first.
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India. We encourage resolving disputes through good-faith negotiation before pursuing formal legal remedies.
If you have any questions about these Terms, please contact us at [email protected].